General Dynamics Information Technology Senior Cisco VoIP Engineer in Washington, District Of Columbia
Clearance Level Must Currently Possess:
No Active Clearance Required
Clearance Level Must Be Able to Obtain:
No Active Clearance Required
GDIT has an immediate opportunity for a Senior VoIP Engineer. Candidates must have an active CCNP Collaboration Certification and 10+ years of direct, hands-on Cisco VoIP Application experience and excellent interpersonal and communication skills in a customer facing environment.
In this role you will primarily be responsible for the administration of the following VoIP applications and areas.
CUCM – Jabber, IM&P, SIP Trunking, BAT
Contact Center Express – new call queues, scripting and custom report
VM Ware / Cisco UCS
WebEx (CWMS on-prem)
CER (Cisco Emergency Responder)
Cisco Unity Connection
Windows 7, 10, Windows Server
Documentation and Reports
Escalated VoIP tickets
Able to work independently with minimal supervision
Able to work directly with other IT and non-IT pesonnel, gather requirements and create effective solutions
Knowledge and understanding of basic networking principles and administration
Research analyze voice and network documentation and provides detailed reports to the VoIP team lead
Providing quick turnaround of VoIP tickets to maintain contractual SLAs
Minimum Requirements (including education):
Candidates must have:
CCNP Collaboration Certification
10 or more year’s experience in Cisco VoIP environment using aforementioned Cisco products above
U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)
It is highly desirable that candidates have:
Bachelors Degree in Computer Science or related field
Skill in using analytics, logic and reasoning to troubleshoot issues and find the best solutions to overcome challenges
Demonstrated ability to manage multiple tasks with conflicting priorities
Previous experience supporting a Federal Government Agency
# of Openings:
Scheduled Weekly Hours:
T elecommuting Options:
Telecommuting Not Allowed
USA DC Washington - 100 F St NE (DCC087)
Additional Work Locations:
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
THINK NEXT. NOW.
CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.
We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.
Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.
We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.