St. Joseph Health Supervisor, Patient Access - ED Registration in Santa Rosa, California

We are looking for a Patient Access Supervisor for our ED Registration department at Santa Rosa Memorial Hospital!

Location: Santa Rosa, CA

Schedule: Full-time, 80 bi-weekly hours

Shift: 8-hour, Day


The Patient Access Supervisor is responsible for the accurate and timely admission process for patient’s access to Santa Rosa Memorial Hospital. She/he is responsible for monitoring and supervision of the Patient Access Department functions including staffing and scheduling. She/he is responsible for the supervision of personnel assigned to these areas. She/he contributes to the development of patient access and PBX policies and procedures. She/he is responsible for monitoring productivity and accuracy of patient in formation. She/he is responsible for ensuring prior authorization, insurance verification and financial counseling activities.

Minimum Requirements:

Education: High school graduate or equivalent with post high school courses in business and/or management and medical terminology.

Experience: 3 years (5 years preferred) experience in an acute health care setting which includes admissions, bed reservations, emergency and outpatient registration.Knowledge of third party payor billing and managed care requirements is required.


  • Establishes work schedules for the Patient Access Department. Provides “On Call” support during week-end and holiday periods as needed.

  • Responsible for the recruitment and retention of qualified staff members.

  • Establishes work assignments to staff according to departmental and hospital needs to ensure appropriate standards are met. Monitors employee performance.

  • Conducts periodic staff meetings to facilitate communication and provide appropriate information regarding changes in office policies and procedures. Provides mechanism for employee feedback.

  • Maintains accessibility for 1:1 communication with staff and provides avenue for appropriate follow up.

  • Establishes long and short term unit goals and objectives to support department and hospital strategic plan; directs staff in accomplishing same according to schedule.

  • Ensures that employee performance evaluations are conducted in a timely manner, are fair and consistent and that performance expectations are communicated. Reviews employee time cards and payroll records to ensure accuracy.

  • Using audit process monitors admitting and outpatient registration documents and reports to ensure accuracy of demographics and billing information. Provides feedback to employees regarding errors and disciplinary action when appropriate. Ensures Insurance verification is completed per department standards.

  • Responsible for the appropriate orientation, development and on-going training of staff members. Develops and implements effective training programs to address training needs of the department.

  • Facilitates employee in-service education regarding regulatory and provider changes to ensure awareness and proficiency for all points of registration. Manages department

  • Compliance with established policies and procedures of SJHS, regulation of applicable regulatory agencies and standards of JCAHO.

  • Establishes procedures for financial counseling to review inpatient information to ensure accuracy for demographic and/or insurance billing information. Insures timeliness of authorizations and UM notification.

The people of St. Joseph Health have worked for 53 years to improve health and quality of life in California's North Bay region, starting in Sonoma County, where the Sisters of St. Joseph of Orange opened the doors of Santa Rosa Memorial Hospital in 1950. Today, we continue the mission begun by the Sisters and continued through the St. Joseph Health Ministry of extending the healing ministry of Jesus to those we serve through an integrated spectrum of primary, urgent, acute, outpatient, palliative care and regional referral services. Sonoma County entities aligned with St. Joseph Health include the 278-bed Santa Rosa Memorial Hospital, the region's only Level II trauma center, as well as the 80-bed Petaluma Valley Hospital. Our services also encompass three Urgent Care centers, Hospice of Petaluma, Memorial Hospice and North County Hospice, the Annadel Medical Group, as well as the St. Joseph Home Care Network. We act as a regional referral hub for outlying hospitals, while also providing outpatient behavioral health care, education to promote health and prevent chronic disease, rehabilitation, oral health care, community benefit programs, and more, all fostering health and quality of life throughout the area.St. Joseph Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Joseph Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training..Positions specified as “on call/per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Sonoma County Entities