Palo Alto Networks Senior Technical Program Manager (Network Security) in Santa Clara, California

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: protecting our way of life in the digital age by preventing successful cyberattacks. It’s not a small goal. It isn’t simple either, but we aren’t in this for the easy answer. As a company with a foundation in challenging the way things are done, we’re looking for innovators with a dedication to best. In return, your career will have a tangible impact – one that's working toward technology that affects every level of society.

Our mission doesn’t happen by treading softly – no, it happens by defining an industry. It means building products that haven't been thought of. It means selling products with a solutions mindset. It means supporting the infrastructure of a company that moves at an incredible speed – intentionally – to stay ahead of the world’s next cyberthreat.

Your Career

As a Technical Program Manager, you will be expected to be versed in the technical domains and be able to engage with an experienced cross-disciplinary staff to conceive and design innovative products that will secure our digital life.

This role is focused on working amongst multiple teams to deliver functionality that those teams are responsible for. You will be the “glue” that holds teams together and maintains a bird’s eye view over what those teams are delivering and how those deliverables fit together. This involves two aspects, both equally important:

  • The “Technical” part of “TPM” requires identifying dependencies and technical risks that affect the various teams represented.

  • The “Program Manager” part of “TPM” involves scheduling, managing sprints, creating milestones, and reporting status.

The interplay of these two responsibilities means that the TPM not only coordinates schedules, but helps the teams execute against their schedules.

What should success look like at 30 days?

  • Good understanding of Palo Alto Networks development process

  • Know the who’s who in the teams that you interface with, drive consensus

  • Developed knowledge of building Program Management dashboards

  • Chair program meetings and sync ups with cross functional stakeholders ranging from technical leads to VPs/SVPs

  • Produce accurate meeting minutes via Confluence with follow up action items

  • Be able to generate well formulated Jira queries and translate them into Program Management dashboards

What should success look like at 90 days?

  • Participate in meetings and discussions and be able to accurately summarize discussion points and articulate trade-offs. You are expected to be more than a minute taker. We would like you to summarize the key points.

  • Offer solutions to problems – we solve complex problems

  • Be able to provide suggestions for process improvements. Of course, in order to do this effectively, you will have to have a good understanding of our current process (see What should success look like at 30 days bullet #1)

  • Ability to drive consensus and closures to issue. Properly highlight the next steps to drive closure to outstanding issues

  • Make suggestions for tools for improving efficiencies. Better still, if you are comfortable scripting, write your own tools/macros for improving efficiencies

Your Impact

  • Work with key stakeholders in product management, engineering and cross functional teams to define strategy and requirements

  • Lead cross-functional development on new technology from design through delivery

  • Work with onsite and remote teams to deliver supporting software and services in sync with launch timelines

  • Communicate regularly with senior management on status, risks and change control

  • Responsible for driving a wide range of development & infrastructure work-streams as part of any given technical initiative

  • Able to work closely with Technical Architects/Technical leaders and understand deep technical topics

Your Experience

  • Bachelor’s degree with a technical discipline, or equivalent experience

  • Customer focus! Our goal is to release quality products.

  • 3+ years of relevant work experience in technical program/project management experience

  • Expert understanding of the software development lifecycle

  • Experience working with engineering teams on defining projects, collecting requirements, writing detailed functional and test specifications, coordinating efforts to scope, schedule, and deploy new features sets

  • Proven experience in project management and coordinating/driving release schedules

  • Executive presentation skills and demonstrated experience in running program meetings

  • Comfortable hosting senior level leaders (SVP/VP) and providing status/program updates

  • Hands on experience with JIRA, Confluence and other Atlassian products

  • Hands on experience with Agile and Waterfall

  • Very organized with strong project and/or program management experience with deep experience in cross-team coordination

Preferred Experience

  • Master’s degree or advanced technical degree

  • Creative leader with superior analytical abilities

  • Excellent technical, problem-solving and communication skills

  • Experience running bug scrubs

  • Ownership for driving progress and resolution of customer's critical escalations

  • Engage in critical feature requests to help address our customers’ needs with existing capabilities and/or future features in the roadmap

  • Effectively communicate critical issue status to all partners

  • Product development and Firewall/SaaS/PaaS architecture experience

  • Experience with project planning tool such as Microsoft Project and/or Smart Sheet

  • Experience with vulnerability management and secure DevOps

  • Knowledge of Public Cloud/Datacenter/Firewalls technical areas

  • Provide visibility and metrics of the current state of vulnerabilities to partners, as well as oversight and stakeholder accountability of SLAs

  • Detail oriented and results driven

  • A strong sense of urgency and bias for action

  • A real passion for helping customers and solving problems

  • Quick learner and self-starter with ability and desire to connect the dots

  • Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problem

The Team

To stay ahead of the curve, it’s critical to know where the curve is, and how to anticipate the changes we’re facing. For the fastest growing cybersecurity company, the curve is the evolution of cyberattacks, and the products and services that proactively address them. Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. They are constantly innovating – challenging the way we, and the industry, think about cybersecurity. These engineers aren’t shy about building products to solve problems no one has pursued before. They define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Our engineering team is provided with an unrivaled chance to create the products and practices that will support our company growth over the next decade, defining the cybersecurity industry as we know it. If you see the potential of how incredible people products can transform a business, this is the team for you. If you don’t wait for directions, instead, identifying new features and opportunities we have to just get better, this is your new career.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page at https://www.facebook.com/LifeatPaloAltoNetworks/ and our diversity at https://www.paloaltonetworks.com/company/about-us/inclusion-diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

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