Palo Alto Networks Customer Satisfaction Survey Analyst in Santa Clara, California
At Palo Alto Networks® everything starts and ends with our mission: protecting our way of life in the digital age by preventing successful cyberattacks. It’s not a small goal. It isn’t simple either, but we aren’t in this for the easy answer. As a company with a foundation in challenging the way things are done, we’re looking for innovators with a dedication to best. In return, your career will have a tangible impact – one that's working toward technology that affects every level of society.
Our mission doesn’t happen by treading softly – no, it happens by defining an industry. It means building products that haven't been thought of. It means selling products with a solutions mindset. It means supporting the infrastructure of a company that moves at an incredible speed – intentionally – to stay ahead of the world’s next cyberthreat.
The Customer Satisfaction Survey Analyst will support business processes around conducting surveys and management of customer feedback process. This includes data management, administrative support and generating reports to facilitate this process. You will maintain and improve the digital footprint of the GCS Business Systems group AMD apply the latest survey and analytical techniques to provide the business with holistic view of the customer satisfaction levels.
Administer the customer survey functions for enterprise customers
Generate and validate meaningful source data files which will be used by the customer survey platform
Provide useful business units and management with regular reports which are based on the surveys conducted
Lead all aspects of survey generation and reporting
Maintain up to date employee/project profiles and information
Work with individual leaders and teams to create/prioritize surveys
Help drive survey audits which are conducted by external agents
Craft visualization of survey response trends for consumption by operational managers
Maintain multi-level partner relationships, including cross-functional touchpoints
Lead On-boarding process for the Global Support organization
Own the Digital presence for the Business Systems organization
Bachelor's degree in Business Administration or Information Technology
3+ years of technical work experience
Strong interpersonal and communication skills
Ability to balance priorities and timelines without significant oversight
Experience in spreadsheets and report generation
Experience with Medallia products is a plus
Experience in Salesforce is a plus
Ability to review project requirements to determine scope and craft an accurate project plan
Experience in basic webpage design and HTML
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks at https://www.facebook.com/LifeatPaloAltoNetworks/ page and our diversity at https://www.paloaltonetworks.com/company/about-us/inclusion-diversity website.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at firstname.lastname@example.org.
EOE Protected Veterans/Disability.