University of Utah Health Manager, RCSS in SALT LAKE CITY, Utah

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for planning, directing and overseeing the operations and fiscal health of a revenue cycle business unit. Responsible for overseeing and leading the work of an assigned unit within the revenue cycle and ensure departmental compliance according to State and Federal requirements.

This position has no responsibility for providing care to patients.

This position will oversee front-desk operations. Strong focus on patient experience, communication, and collaboration are essential.

Responsibilities

Job Specific Responsibilities and Accountabilities

  • Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

  • Hiring, training, developing, and communicating with staff.

Financial Management

  • Responsible for developing, monitoring and achieving budget goals.

  • Manages labor and non-labor expenses to budget or flex budget.

  • Manages revenue to budget to maximize potential revenue.

EPE/Service

  • Responsible for patient satisfaction scores within assigned area(s).

  • Responsible for upholding PROMISE standards of direct reports and team members.

Quality

  • Responsible to achieve quality goals for assigned area(s).

  • Manages and promotes continuous process improvements in assigned area(s).

Performance Management

  • Responsible to provide staff feedback on performance, including on-time appraisals and coaching.

  • Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

  • Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

  • Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job as outlined above.

  • Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of the department.

  • Knowledge of assigned department’s area of specialization in order to analyze, plan, and draw conclusions for recommendations to superiors.

Qualifications

Qualifications

Required

  • Bachelor’s degree in a related area of assignment, or equivalency.

  • Four years of more progressively responsible management experience.

  • Certified Professional Coder certification is required only for employees over coding functions.

Qualifications (Preferred)

Preferred

  • Certified Professional Coder certification is required for employees having oversight of coding functions within RCSS.

  • Applicable supervisory training.

  • Master’s degree in a related area, or equivalency.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking, Standing

Requisition Number 31688

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule TBD

Location Name University of Utah Hospital

Patient Care? No

City SALT LAKE CITY

State UT

Department COR ISC 10D REV CYCLE SUPP SVC

Category Other

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.