Dell Oracle eBusiness Suite Support in Round Rock, Texas

Oracle eBusiness Suite Support

Location: Round Rock, TX or Remote-Texas

Dell Digital and IT is a world-class IT organization that employs 5000+ across the globe. We are focused on driving business transformation, superior customer satisfaction, and revenue growth through innovation and cutting-edge technology that leverages traditional ERP, as well as cloud, analytics, mobile, and social solutions.

General Summary:

This position will be responsible for supporting the Federal Oracle eBusiness Suite production environment, to include managing the environment, applying best practices to internal operations (ITIL). Also responsible for problem identification and escalation to development team and third parties as appropriate. Position may participate in on-call responsibilities.

Principal Duties and Responsibilities:

  • Supports and troubleshoots all modules within the Oracle E-Business Suite

  • Provides Oracle EBS technical support using Oracle developer tools such as PL/SQL, XML-Publisher, Oracle Reports, Oracle Workflow Builder, Oracle Forms, etc.

  • Participates in key efforts to implement new technologies or changes required to the environment

  • Assists in the monitoring and improvement of both existing and new IT processes such as change management, release management, and audit remediation for Oracle based systems

  • Assists in developing and designing reports for changes that affect infrastructure hardware and software and notifies appropriate business units with changes

  • Meets service level agreements for production support response and resolution

  • Implements and tests disaster recovery plans

  • Adheres to standards related to documentation, software development methodology, version control testing, and migration

  • Contributes to a cooperative environment that fosters knowledge sharing

  • Interfaces with the business functional areas and others in IT

  • Performs other duties as assigned

Qualifications:

  • Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline with 8+ years relevant experience; or Master’s degree with 6+ years relevant experience; or equivalent work experience

  • Must be very strong with Oracle EBS modules, and understand the integration into all EBS modules from a technical perspective

  • Strong understanding of information systems, business processes, the key drivers and measures of success for the relevant business

  • Ability to work independently and in a team environment

  • Outstanding written and oral communication skills

  • Must be able to obtain and maintain a U.S. Security Clearance at the appropriate level (requires U.S. Citizenship)

Why work with us?

  • Life at Dell means collaborating with dedicated professionals with a passion for technology

  • When we see something that could be improved, we get to work inventing the solution

  • Our people demonstrate our winning culture through positive and meaningful relationships

  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential

  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .