St. Joseph Health Lead Medical Receptionist in Fullerton, California

Job Summary: The Lead Medical Receptionist demonstrates capability to complete all scheduling / front office combination tasks. In addition, the lead will be accountable to overseeing the front office operations, ensuring compliance with policy and procedure, orientation / training of new employees, participate in evaluation process and maintaining a professional environment.

Essential Functions:

  1. Consistently demonstrates technical ability to train, troubleshoot and access IDX scheduling program to meet scheduling needs. Utilizes scheduling resources effectively.

  2. Generates data and shares with staff to promote excel level of patient access.

  3. Coordinates staffing plans with supervisor. Communicates timely / effectively with staff.

  4. Greets patients and obtains all information required to register / schedule patient. Updates all patient demographic information.

  5. Maintains / updates physician office protocols consistently.

  6. Answers telephone professionally and timely. Advocates on behalf of the patient.

  7. Responsible to continually re-evaluate systems, pro-active in troubleshooting and implementing action plan for change.

Additional Responsibilities:

-Performs other duties as assigned.

-Accountable for front office combination job description.

Minimum Position Qualifications:

• Education: Successful completion of high school.

• Experience: Minimum of 2 years work experience in a medical office scheduling environment.

• Training: Computer skills.

Preferred Position Qualifications:

• Medical terminology.

• Past leadership experience.

St. Joseph Heritage Healthcare (SJHH) is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, SJHH has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values.St. Joseph Heritage Healthcare (SJHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Joseph Heritage Healthcare (SJHH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Heritage Healthcare