Palo Alto Networks Sr Supervisor HR Connect in Amsterdam, Netherlands

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: protecting our way of life in the digital age by preventing successful cyberattacks. It’s not a small goal. It isn’t simple either, but we aren’t in this for the easy answer. As a company with a foundation in challenging the way things are done, we’re looking for innovators with a dedication to best. In return, your career will have a tangible impact – one that's working toward technology that affects every level of society.

Our mission doesn’t happen by treading softly – no, it happens by defining an industry. It means building products that haven't been thought of. It means selling products with a solutions mindset. It means supporting the infrastructure of a company that moves at an incredible speed – intentionally – to stay ahead of the world’s next cyberthreat.

Your Career

HR Connect is a growing, high energy team, providing global shared HR services to our workforce. We are looking for an energetic HR professional who can thrive in a fast-paced environment and who is excited about always being the face of HR. We believe in the importance of always being accessible to our employees. You will play a pivotal role in demonstrating our company culture and making the best first impression. If you are a self-starter and looking for a role that helps create a great new hire and employee experience, this is it! This person will provide HR administration support including, data entry, maintaining HR records and other tasks as assigned. Project management or participation experience is highly desired.

Your Impact

  • Guide day-to-day decisions and course of action on critical, complex, or sensitive requests

  • Provide leadership and guidance of regional HR Connect team members and identify training needs

  • Accountable for ensuring high quality and frequency of information is shared within the team so they can accurately support employee inquiries

  • Ensure regional team has end-to-end understanding of business processes, providing support when needed

  • Monitor team workload to ensure appropriate back up/coverage when needed

  • Drive meetings that improve operational design, reporting or workflows in systems

  • Provide coaching and guidance to regional HR Connect team with new processes and communicate updates to team as necessary regarding work-related changes

  • Act as primary escalation point for overall service delivery and internal team support. Communicate escalations to the manager as appropriate for awareness and further escalation

  • Resolve issues as they are identified and help to implement long-term solutions

  • Ensure process documentations is current, accurate and fully supports the achievement of service levels

  • Monitors and leverages metrics and trends to determine process improvement opportunities to improve employee experience, optimize service, and to gain efficiencies

  • Partner with other HR Teams to coordinate workflow and communication with key stakeholders; ensure seamless hand-off of processes and deliverables

  • Ensure a positive onboarding experience for new hires by ensuring all aspects of onboarding are completed accurately and timely including communication to new hires

  • Lead HR Operations projects by working with internal partners to ensure timely rollout and drive adoption

  • Assess team engagement and retention and actively work to identify, analyze, and improve any areas of concern

  • Act as a liaison and resource to identify training needs and/or coordinating professional development for regional HR Connect team

Your Experience

  • Ability to demonstrate integrity and maintain confidentiality

  • Strong organizational skills; detail-oriented with consistent follow up

  • Excellent interpersonal skills and demonstrated success working with all levels in an organization

  • Excellent presentation, facilitation, and listening skills

  • Excellent verbal and written communication skills

  • General knowledge of HR functions including benefits, payroll, and HR programs

  • 5 + years’ experience in a fast-paced corporate HR environment

  • Bachelor’s degree; desired majors: HR Management, Psychology, Business, Communications

  • Ability to manage multiple priorities in a global, dynamic environment. Must be able to operate with limited direction

  • Ability to address immediate employee needs while maintaining a view to long term goals and the organization’s vision and objectives with a continuous improvement mindset

  • Experience with the following tools a plus: Workday, ServiceNow, and DocuSign

  • Prior experience in a capacity planning role, preferably within a high-tech environment

The Team

Our People team at Palo Alto Networks works throughout the organization to enable...you guessed it, people. Every team within the organization has a huge impact on our mission statement. We’re one team – driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the world’s most aggressive cybersecurity risks. Our People team is centered on building, attracting, recruiting, and retaining the most passionate and committed talent to our organization, fulfilling that mission. We focus on building strong teams, centered on respect and enablement, empowering our employees to seek their career goals. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page at https://www.facebook.com/pg/LifeatPaloAltoNetworks and our diversity website at https://www.paloaltonetworks.com/company/about-us/inclusion-diversity .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

EOE Protected Veterans/Disability.